Your loan is not being sold. This change will benefit members and offer enhanced capabilities through TruHome's online mortgage portal, including:
- The ability to view escrow accounts online.
- The ability to make additional principal payments online.
- Improved communication related to annual escrow analysis.
During this transfer, there will be changes that impact scheduled payments and online access to your account.
- Your mortgage and/or land loan(s) will not be available in online banking on March 18th.
- If you are making payments to Listerhill Credit Union, by means of automatic bank transfer, those will stop after March 17th, 2024 and will need to be set up again through TruHome.
Once the transfer is complete, you will be able to register on TruHome's online mortgage portal to view detailed information about your mortgage.
- You can visit this link to register, starting March 19th, 2024.
- You can set up automatic payments with TruHome online or by filling out this form and returning via mail or email to [email protected].
- If you have more than one mortgage loan account with Listerhill Credit Union, you can add additional loans to your TruHome profile under "My Loans".
Below is general information about how the transfer to TruHome Solutions will affect your future mortgage payments:
If you prefer to make your payments in-person at a branch:
There will be no change to our process for making your mortgage payments through our branches or call center. After the transfer to TruHome, our branch staff will gladly continue to process your mortgage payments in-person, if that is your preference.
If you prefer to make your payments by mail or through Bill Pay at another financial institution:
As a national servicing company, TruHome will probably be in your other financial institution's list of payees who accept electronic payments. If this is not the case, you can set up the account using the address below:
TruHome Solutions, LLC
P.O. Box 219958
Kansas City, MO 64121-9958
Who do I need to make the check out too?
- If you are sending the check to TruHome, you can make the check out to TruHome Solutions or Listerhill Credit Union.
- If you are paying at a Listerhill location, it is preferable to make the check out to Listerhill Credit Union.
If you prefer to make your payments over the phone:
Yes, payments can be processed over the phone by calling 844-203-3642. There is an option to speak with an agent or complete the payment via the automated phone system. There is no charge for this service.
If you prefer to make your payments through the "Pay Your Loan" link on the Listerhill website:
Unfortunately, after the transfer you will not be able to use this link to pay your mortgage. However, you can visit mtgserv.com/listerhill to view all mortgage information and payment options.
If you prefer to make your payment through the Listerhill Mobile Banking app or Online Banking:
Unfortunately, when the transfer occurs, mortgages will not be displayed on the app or online banking but we're working to bring that functionality ASAP. In the meantime, please visit mtgserv.com/listerhill to view all mortgage information and payment options.
If you make your payment through a pre-authorized automatic payment arrangement (ACH):
It will be necessary for you to re-establish that arrangement with TruHome Solutions. Enclosed with the letter you received in February 2024 is the form authorizing TruHome Solutions to debit the account you designate for future payments. You can also set up automatic payments online or by using this form and returning via mail or email to [email protected].
